Terms and Conditions
Tour prices are in New Zealand dollars, per person and include GST.
Payment and Acceptance of Terms: Full payment is required to confirm the booking. Payment confirms the Tour Booking Terms & Conditions have been read and accepted by the client and a contract has been formed.
Deposit and Full Payment Options:
CHEQUE – Payable please to Pacific Trailways Ltd.
INTERNET BANKING – Pacific Trailways Ltd. BNZ Account number 02-0400-0116109-001.
CREDIT CARD - Visa and Mastercard only.
Cancellation Charges and Refunds for client cancellation: All cancellation charges apply ‘per person’. For cancellation 90 days or more prior to the departure date, loss of 10% of airfare price applies. For cancellation 89 – 61 days prior: cancellation fee is 50% of airfare price. For cancellation 60 – 00 days prior: cancellation fee is 100% of airfare price. No refund can be made once the flights are underway and there are no refunds for unused flight sectors.
Travel Insurance. Travel insurance is strongly recommended from time of booking. Cancellation fees will not be waived where travel insurance may have covered you.
Cancellation by Pacific Trailways: 1. Tour Operation. If the flights cannot operate due to insufficient numbers, Pacific Trailways reserves the right to offer an alternative transport mode or a full refund. 2. Aircraft Operation (prior to tour departure). If the featured DC-3 aircraft is rendered unable to operate before departure date, Pacific Trailways will make every effort to arrange a similar aircraft. If another aircraft cannot be chartered, Pacific Trailways will refund all monies paid. In the cancellation circumstances above (1. & 2.), a full refund of airfare price paid will be the full extent of our responsibility to you the client. Any additional costs you may incur as a result of cancellation by Pacific Trailways will be your responsibility and we expect you to seek remedy via travel insurance cover.
Further Conditions: Aircraft Operation & Itinerary amendments. Pacific Trailways reserves the right to amend the itinerary if/as necessary due to weather and/or operational requirements and to substitute transport services if required. If weather conditions on a particular day (or days) prevent safe flying, Pacific Trailways accepts the professional decision of the DC-3 Captain (Pilot in Command) to determine whether or not the aircraft will fly on the day. If a ‘no-fly’ decision is made, or the DC-3 aircraft is rendered unserviceable or unable to operate for any technical reason, Pacific Trailways will make every effort to use suitable chartered aircraft and/or scheduled air services to complete the affected sectors. If suitable chartered and/or scheduled air services are not available, Pacific Trailways reserves the right to substitute ground transport to complete the affected sectors. If air transport is substituted for DC-3 flights for any reason above, no refund or reimbursement applies and the air transport substitution is the full extent of our responsibility to you. If ground transport is substituted on the affected day/s a partial fare rebate will apply.
Luggage limits per passenger. (1.) One small to medium soft-sided cabin/overnight bag weighing no more than 10 kg (22 pounds) that can be stowed in the DC-3’s forward hold to meet NZCAA safety regulations (the DC-3 has no overhead lockers). (2.) One piece of luggage with a total length, width and depth of no more than 140 cm (56 inches) and weighing no more than 20 kg (44 pounds). Note: As the DC-3 aircraft has no onboard space for large luggage, your large luggage items will necessarily be transported to and from Napier by ground transport.
Smoking. New Zealand Government laws forbid smoking in public transport, tour coaches, aircraft, airport terminals and other recognised public places.
Personal belongings and lost items. Valuables should be kept to a minimum and packed in your hand luggage along with personal items such as a camera, phone, small personal appliances, toiletries and other personal items. You are responsible for your personal items at all times and must ensure you have adequate travel insurance cover in the event of any loss.
Health requirements. Payment of the deposit is a warranty by you that you or any persons covered by your booking are sufficiently fit and healthy to undertake these flights.
Passport & Visa Requirements. It is the client/s total responsibility to meet passport and/or visa requirements for travel to and from New Zealand. Pacific Trailways is not responsible for, nor liable for, any loss or damage suffered by the client (or any person covered in the booking) resulting from client/s failure to meet required passport and visa conditions.
Pre and post tour connecting transfers, transport and air travel. Transport and travel before and after your DC-3 flights are not included and these arrangements are your responsibility. Pacific Trailways will make every effort to keep your DC-3 flights to the stated itinerary schedule but is not responsible for any missed connections.
Force Majeure. Force Majeure means an event or circumstance that is beyond the reasonable control of Pacific Trailways Ltd and that could not have been reasonably prevented by Pacific Trailways Ltd. It may include, but is not limited to, war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the possibility or threat of any such activity, natural disaster including but not limited to earthquake, volcanic eruption, cyclone, hurricane, tornado, tsunami, flooding, high or low water levels, fire, landslide, adverse weather conditions, nuclear or other industrial accident causing environmental contamination, or any change of law. In the event that Pacific Trailways Ltd cancels or changes your flight arrangements in any way due to a Force Majeure event, Pacific Trailways Ltd will not be liable to refund any part of the airfare price paid by you if Pacific Trailways Ltd subsequently changes or cancels flights in connection with a Force Majeure event. As such Force Majeure events cannot be predicted and are beyond the control of Pacific Trailways Ltd it is your responsibility to purchase travel insurance that will adequately cover you against these risks.
Additional costs. Pacific Trailways is not responsible for any additional costs which may be incurred by participants as a result of events beyond the company’s control. Examples may include (but are not limited to) strikes, industrial action, weather or any other man-made or natural occurrence.
New Zealand law applies. All Pacific Trailways Booking Terms and Conditions and operations are governed by the laws of New Zealand and all parties submit to the jurisdiction of the New Zealand courts.